Genesys Cloud CX (Architect, User configurations, Agent Script Configurations, etc)

Genesys Implementation

Genesys GVP

Genesys eServices(chat, email, webform, sms)

Genesys Composer

Genesys Historical Reports(Infomart, GII, Custom reports through log analysis)

Genesys Real-Time Reports(Pulse/CCPulse+)

Genesys Rules System

Genesys Administrator(GA, GAX, CME)

Genesys Outbound Dialer

Genesys Mobile Services

Genesys Database(icon, infomart, ucs, ixn, ocs, config)

Genesys GAAP

Genesys Speechminer

Genesys Troubleshooting

Manual Testing

Automation Testing - Cyara

Automation Testing - HP-UFT

Automation Testing - Hammer

Automation Testing - Selenium

Automation Testing - JMeter

Automation Testing - HP-Load Runner

Test Management

Test Management - HP-QC

Test Management - QMetry

Test Data Management

ServiceNow Incident Management

Remedy Incident Management

Jira Scrum team management

Confluence document management

Bitbucket code repository